BarsVision

Refund Policy

Last updated: June 4, 2026

This Refund Policy explains when and how you can request a refund for BarsVision services. All payments are processed by our Merchant of Record, Creem, who handles all billing, refunds, and related inquiries.

1. Creem as Merchant of Record

Creem acts as the Merchant of Record for all BarsVision transactions. This means that when you make a purchase, you are buying from Creem, who then provides you with access to the BarsVision Service. All refund requests are processed through Creem.

2. Refund Eligibility

2.1 Purchase Refunds

You may be eligible for a refund under the following circumstances:

  • Within 14 days of purchase: if you are unsatisfied with the Service and have not extensively used it, you may request a full refund
  • Service unavailability: if the Service was significantly unavailable or non-functional during your usage
  • Unauthorized charges: if you were charged without your authorization
  • Duplicate charges: if you were charged more than once for the same transaction

2.2 Failed Generations

If a generation fails, the system automatically retries and resumes from the work already completed — you are not charged again for these retries. If the generation still cannot be completed after automatic retries, the credits spent on that generation are refunded to your balance in full, automatically.

You can also retry a failed generation yourself. As long as you keep the same song and settings, the retry reuses the clips that were already completed at no extra charge — your session is only charged once.

2.3 Non-Refundable Situations

Refunds are generally not available for:

  • Requests made more than 14 days after purchase
  • Dissatisfaction with AI-generated output quality (as results vary based on input)
  • Successfully completed generations that have already been delivered

3. How to Request a Refund

Since Creem is our Merchant of Record, refund requests should be directed to Creem:

  • Option 1: Contact Creem support directly through their support page
  • Option 2: Reply to your Creem purchase receipt email
  • Option 3: Contact us at support@barsvision.ai and we will coordinate with Creem on your behalf

When requesting a refund, please include your order number (found in your Creem receipt email) and the reason for your request.

4. Refund Processing

Once a refund is approved by Creem, please allow 5–10 business days for the refund to appear on your statement. The exact timing depends on your payment method and financial institution. Refunds are issued to the original payment method used for the purchase.

5. Account Closure

You may close your account at any time through your account settings or by contacting us. Since BarsVision uses pay-per-use billing, there are no recurring charges to cancel. Any outstanding balance will be settled at the time of account closure.

6. Chargebacks

Before initiating a chargeback with your bank or credit card company, we encourage you to contact Creem or us first. Chargebacks can result in your account being suspended and may take longer to resolve than a direct refund request.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective when posted. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

8. Contact

For refund-related questions, you can reach us at support@barsvision.ai or contact Creem directly through their support page.